H habanero management social
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Digital Product Director – Customer Support – Based in multiple European Cities (Not London)

Salary:

We are working with a fantastic Fintech start-up, who are looking to hire a Digital Product Director, with a focus on Customer Support, into their growing team. This is an international role, with an opportunity to relocate to Europe, with costs, Visa and accommodation covered.

This role is perfect for anyone looking to step up their career in one of the fastest growing companies in Europe. You will be required to manage, develop and build leading product teams that excel consumer needs and scales globally within the brand’s growth strategy. You will deliver a Customer Support experience that is first-class, supporting the development of creative content, support tooling, workflow management and self-serve support. You will work closely with the Head of Customer Support to design a globally scalable model that captures the brand’s product vision and considerations of location and strategy, whilst monitoring important metrics, such as the likes of contact rates, case resolution time and % automated.

The ideal candidate will be ambitious, proactive and experienced, sharing a passion for product. You can demonstrate a successful career working with products, showcasing your ability to use data and metrics to drive important business decisions. You are a natural leader, possessing the confidence and poise to truly build and mentor a leading team. You have a great understanding of how systems work, always placing the customer as your first priority.

To find out more about this role and to apply, get in touch with Kevin Yates at kevin@3search.co.uk.

Due to the high volume of applicants, regretfully we are only able to respond to successful candidates.

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Please upload .doc, .pdf, .docx or .odt files under 5 MB

kevin@3search.co.uk.

Due to the high volume of applicants, regretfully we are only able to respond to successful candidates.

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kevin@3search.co.uk

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