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Loyalty Proposition & Programme Manager (Part Time)
591832
Posted: 18/02/2025
- £70,000.00 to £73,000.00
- Luton
- Contract
Loyalty Proposition & Programme Manager (12-Month Contract, Part-Time)
We are working with a dynamic, fast-paced D2C/ecommerce business passionate about enhancing the lives of pets and their owners. With a commitment to innovation and quality, our client is a leader in pet health and wellness, delivering products that make a tangible difference in pets' lives worldwide. This role has opened due to maternity leave, offering an exciting opportunity to shape a loyalty programme from inception.
The Loyalty Proposition & Programme Manager will spearhead the design, launch, and ongoing management of a new customer loyalty scheme. Working cross-functionally with marketing, product, and BI teams, you’ll create a compelling proposition that boosts customer engagement and retention.
Key Responsibilities:
Essential Skills:
Benefits:
Our client is deeply committed to fostering an inclusive, diverse, and supportive workplace, ensuring every team member feels valued and empowered.
- Salary: £44,000 (Part-Time, 3 day working week)
- Location: Bedfordshire (Hybrid - 2 days in office)
- Key Feature: Lead the launch of a brand-new loyalty programme
We are working with a dynamic, fast-paced D2C/ecommerce business passionate about enhancing the lives of pets and their owners. With a commitment to innovation and quality, our client is a leader in pet health and wellness, delivering products that make a tangible difference in pets' lives worldwide. This role has opened due to maternity leave, offering an exciting opportunity to shape a loyalty programme from inception.
The Loyalty Proposition & Programme Manager will spearhead the design, launch, and ongoing management of a new customer loyalty scheme. Working cross-functionally with marketing, product, and BI teams, you’ll create a compelling proposition that boosts customer engagement and retention.
Key Responsibilities:
- Develop the loyalty programme strategy, objectives, and KPIs from the ground up
- Collaborate with internal teams and external partners to design an engaging customer journey
- Oversee the implementation and launch of the programme, ensuring seamless integration
- Monitor performance, analyse key metrics, and recommend optimisation strategies
- Manage the loyalty programme's P&L, including budgeting for gifts and incentives
Essential Skills:
- Proven experience in developing and launching customer loyalty programmes
- Strong understanding of loyalty P&L and financial performance metrics
- Excellent project and stakeholder management abilities
- Data-driven mindset with a keen eye for insights and opportunities
- Familiarity with GDPR and PECR regulations
Benefits:
- Competitive part-time salary of £44,000
- Private healthcare coverage
- Dog-friendly offices
- Individual training budget to support your growth
- Flexible hybrid working model
Our client is deeply committed to fostering an inclusive, diverse, and supportive workplace, ensuring every team member feels valued and empowered.
Taylor Nash
Senior Recruitment Consultant
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