Upload Your CV
Send us your CV and a member of the team will be in touch to discuss open opportunities with you.
CRM Lead
591293
Posted: 17/02/2025
- £60,000.00 to £70,000.00
- Greater London
- Permanent
Job Title: CRM Lead
Salary Range: £60,000 - £70,000
Location: Battersea, London
About Our Client
Our client is a fast-growing, luxury women’s fashion brand disrupting the direct-to-consumer (D2C) market. Inspired by British heritage and timeless style, they offer premium-quality, sustainable fashion that blends sophistication with everyday wearability. As they continue their expansion, they are seeking a CRM Lead to develop and lead their CRM function from the ground up, enhancing customer retention and lifetime value.
Role Overview
The CRM Lead will take ownership of customer relationship management, driving engagement, retention, and revenue through data-driven strategies. This is an opportunity to build a CRM function from scratch, leveraging cutting-edge tools to deliver personalised customer experiences. Working cross-functionally, the CRM Lead will implement lifecycle marketing campaigns, loyalty initiatives, and automation processes to maximise Customer Lifetime Value (CLV).
Essential Skills
Benefits
Salary Range: £60,000 - £70,000
Location: Battersea, London
About Our Client
Our client is a fast-growing, luxury women’s fashion brand disrupting the direct-to-consumer (D2C) market. Inspired by British heritage and timeless style, they offer premium-quality, sustainable fashion that blends sophistication with everyday wearability. As they continue their expansion, they are seeking a CRM Lead to develop and lead their CRM function from the ground up, enhancing customer retention and lifetime value.
Role Overview
The CRM Lead will take ownership of customer relationship management, driving engagement, retention, and revenue through data-driven strategies. This is an opportunity to build a CRM function from scratch, leveraging cutting-edge tools to deliver personalised customer experiences. Working cross-functionally, the CRM Lead will implement lifecycle marketing campaigns, loyalty initiatives, and automation processes to maximise Customer Lifetime Value (CLV).
Essential Skills
- Proven experience in CRM within a luxury, fashion, or D2C brand.
- Strong knowledge of customer segmentation and lifecycle marketing.
- Experience in setting up CRM systems and automation tools from scratch.
- Data-driven mindset with expertise in analysing customer insights.
- Excellent communication and stakeholder management skills.
Benefits
- Competitive salary (£60,000 - £70,000) and clothing discount.
- 25 days holiday + bank holidays.
- Flexible working hours and hybrid work model (3 days in office).
- Exciting career growth opportunities in a high-growth company.
- Dynamic, collaborative work environment fostering innovation.
Fabio Can Alesi
Senior Consultant
Featured Jobs
