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CRM Data Planning Manager
602102
Posted: 08/04/2025
- £60,000.00 to £63,500.00
- Greater London
- Permanent
Job Title: CRM Data Planning Manager
Salary Range: £63,500 + up to 20% Bonus
Location: London (Hybrid – 3 days onsite)
Join a fast-growing CX team leading a digital transformation in travel!
Our client is on a mission to reinvent how millions of customers interact with them, backed by major investment and a bold vision for innovation. They're transforming their customer journeys with a commitment to smarter systems, sharper data, and seamless communication. From tech upgrades to personalisation strategies, this is a brand reshaping the future of travel — and you can be part of it.
The CRM Data Planning Manager will be a key part in building data-led, omnichannel journeys that enhance customer experiences in operational and disruption contexts. Working closely with product, data, and tech teams, the CRM Data Planning Manager will design, optimise, and document sophisticated journeys that drive engagement, improve service, and make communications feel seamless. With hands-on experience across tools like Braze, mParticle, and Databricks, the CRM Data Planning Manager will be at the forefront of CRM innovation within a business where data truly powers everything.
Essential Skills:
Benefits:
Explore this unique opportunity to advance in customer communications.
Submit your CV now to be considered for a role that promises growth and innovation with our client.
At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.
Salary Range: £63,500 + up to 20% Bonus
Location: London (Hybrid – 3 days onsite)
Join a fast-growing CX team leading a digital transformation in travel!
Our client is on a mission to reinvent how millions of customers interact with them, backed by major investment and a bold vision for innovation. They're transforming their customer journeys with a commitment to smarter systems, sharper data, and seamless communication. From tech upgrades to personalisation strategies, this is a brand reshaping the future of travel — and you can be part of it.
The CRM Data Planning Manager will be a key part in building data-led, omnichannel journeys that enhance customer experiences in operational and disruption contexts. Working closely with product, data, and tech teams, the CRM Data Planning Manager will design, optimise, and document sophisticated journeys that drive engagement, improve service, and make communications feel seamless. With hands-on experience across tools like Braze, mParticle, and Databricks, the CRM Data Planning Manager will be at the forefront of CRM innovation within a business where data truly powers everything.
Essential Skills:
- Proficient in Braze and mParticle, including Canvas and Liquid functionality
- Intermediate SQL skills for discovery, segmentation, and reporting
- Strong documentation and audience definition capabilities
- Confident working cross-functionally to brief on new data requirements
- Exceptional attention to detail and quality assurance for campaign delivery
Benefits:
- 25 days of annual leave
- Up to 20% performance bonus
- Generous 7% pension contribution
- Access to excellent staff travel perks
- SAYE, BAYE, and performance share schemes
Explore this unique opportunity to advance in customer communications.
Submit your CV now to be considered for a role that promises growth and innovation with our client.
At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.
Fabio Can Alesi
Senior Consultant
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